This book help people prepare for the ITIL® Intermediate qualification exams. It contains tips for selecting the appropriate course, preparing for the course, and what trainers and examiners expect you to achieve during a course. Additionally, this book covers tips on reading and understanding the syllabuses, scenarios, supplemental information, and sample question and the answers.

Written by a globally experienced trainer and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to build on the ITIL training they have received at Foundation Level. Additionally it provides Personnel and Human Resource professionals with a guide as to how this training should be used to improve efficiencies and business delivery – the training should support a business wider agenda and not simply be a route to a certificate. Covering: